Shipping policy

Shipping

We provide global shipping to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

All shipments are made using the most efficient and cost effective route, shipping from the US, UK or Germany depending on the destination Country. This means delivery to the US, UK and EU is duty free.

Please allow up to 2 weeks for your order to be dispatched, however, the majority of orders will be dispatched within a few days. You will receive an order confirmation email once you have placed your order, the tracking number will be available upon dispatch.

Orders to the UK are usually delivered within 3 days from dispatch. Orders to Europe, US and Canada are usually delivered in 6 to 10 business days from dispatch, and 10 to 15 days for destinations in the rest of the world.

The transit time indicated is a rough guide and not a guarantee: an estimated delivery date will be available through the tracking information, although we're not able to guarantee a specific delivery date. Please note that we won’t be able to cancel your order and offer a refund for a late delivery.

Please note that orders placed separately cannot be combined. Please ensure you've added each print you'd like to purchase to the cart before completing your order, to avoid paying multiple shipping fees.

If you have any queries or specific requirements (e.g. special delivery instructions, delayed dispatch) please get in touch before you place your order and we’ll do our best to answer as soon as possible.

Customs

We have duty free delivery to the US, UK and EU.

Customers in other countries may have to pay a customs clearance fee. For more information please refer to customs officials sources in your country.

Returns, refunds and replacements

Our prints are made to order, so we cannot accept returns. If you need to cancel your order please contact us as soon as possible. We won’t be able to cancel your order once it has been dispatched.

Please inspect your order when it arrives, and contact us as soon as possible if there are any issues.

In the event of receiving a damaged print, please contact us within 48 hours with photos or video showing the damage, so that we can supply this to the shipping service for insurance purposes. We will arrange for a replacement to be sent free of charge.

We won’t be able to provide a full refund if the delivery of your order is refused or missed, if your parcel came later than expected, or if the parcel can’t be delivered due to a mistake in the address or contact details you provided. If your order can’t be delivered to you and it is returned to the sender, a new shipping fee may have to be paid before it can be redelivered.

If you ask for a refund for any reason other than damage occurred during transit you may only be entitled to a partial refund.

Packaging

We work with a fully end-to-end carbon neutral printing partner, so all prints and their delivery are certified carbon neutral.

All papers are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

For US orders, items up to 12"x16" are sent flat, while anything larger is shipped rolled in a tube. For orders shipping to the UK, EU, and the rest of the world, items up to 42cm on the long edge (A3 size) are sent flat, while anything larger is shipped rolled in a tube.

This policy helps ensure that items are shipped in the most appropriate and safe manner based on their size and destination.

Any questions?

If you have any questions about our prints or your order, please email hello@edfairburn.com

If you'd like to know about future limited edition prints, originals and other relevant news, you can sign up to Ed's mailing list.